TERMS OF SERVICE

Last Updated: August 7, 2026

These Terms of Service govern your use of the Fragrance Nevaeh website and purchases made through our store.

By using our website or placing an order, you agree to these Terms of Service.

1. Website Use

You agree to use our website only for lawful purposes.

You may not:

• Submit false information
• Conduct fraudulent transactions
• Attempt unauthorized access
• Interfere with website operations
• Abuse website functionality
• Copy or misuse website content
• Use the website for unlawful activities

2. Product Information

We make reasonable efforts to provide accurate information regarding product names, descriptions, sizes, packaging, prices, and availability.

Product packaging and appearance may vary because manufacturers may update packaging or presentation.

3. Product Authenticity

We aim to provide genuine products sourced through our applicable supply channels.

Customers should retain order confirmations and product packaging for any support or product-related inquiry.

4. Orders

All orders are subject to availability, payment authorization, fraud screening, and acceptance.

We reserve the right to cancel an order where appropriate due to:

• Product availability
• Pricing errors
• Payment problems
• Suspected fraudulent activity
• Incorrect customer information
• Operational issues
• Legal or regulatory requirements

If we cancel an order after payment has been successfully captured, an appropriate refund will be issued.

5. Pricing

Prices displayed on our website are subject to change.

We reserve the right to correct pricing or technical errors.

If an order is affected by a significant pricing error, we may cancel the order and refund the amount paid.

6. Shipping

Shipping is governed by our Shipping Policy.

Processing and delivery estimates are not guarantees unless expressly stated otherwise.

7. Cancellation

Customers should request cancellation as soon as possible.

If an order has not shipped, we may cancel it and issue a full refund.

If an order has already shipped, the customer may be required to receive the order and follow the applicable return procedure.

A $20 handling and restocking fee may apply to shipped-order cancellation requests, except where prohibited by law.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Opened, sprayed, tested, used, or altered fragrances are generally not eligible for return or refund.

9. Chargebacks

Customers are encouraged to contact our support team before initiating a payment dispute.

We may provide relevant transaction, order, delivery, tracking, and communication records to the applicable payment provider when responding to a dispute.

10. Intellectual Property

Website content, including logos, graphics, written materials, layout, and original content, belongs to Fragrance Nevaeh or its respective licensors unless otherwise stated.

Third-party trademarks remain the property of their respective owners.

11. Limitation of Liability

To the maximum extent permitted by law, Fragrance Nevaeh is not responsible for losses resulting from:

• Incorrect customer information
• Improper product use
• Product misuse
• Courier delays
• Delays outside our reasonable control
• Failure to follow product instructions
• Unauthorized use of the website

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Changes

We may update these Terms of Service from time to time.

Updated versions will be posted on this page with a revised effective date.

13. Contact

Fragrance Nevaeh
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

Email: support@fragrance-nevaeh.us
Phone: +1 804 485 4407