Shipping policy
SHIPPING POLICY
Last Updated: August 7, 2026
Fragrance Nevaeh aims to process orders efficiently and provide customers with reliable shipping options.
1. Standard Shipping
Standard shipping is free unless a different shipping charge is displayed at checkout.
Orders using standard shipping are generally processed and shipped from our warehouse within 3–5 business days.
The 3–5 business-day period refers to our processing and shipment timeframe and does not necessarily represent the courier's total transit time.
2. Express Shipping
Where Express Shipping is available, orders are generally processed and shipped from our warehouse within 1–2 business days.
Courier transit time begins after the package has been handed to the carrier.
Express shipping does not guarantee delivery on a specific date unless a specific delivery guarantee is expressly stated at checkout.
3. Courier Transit Time
After an order has been shipped, delivery time depends on the carrier and destination.
Possible delays may occur because of:
- Weather
- Public holidays
- Courier volume
- Address issues
- Transportation disruptions
- Customs or regulatory processing where applicable
- Other circumstances outside our control
4. Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking information may take some time to update after the shipping label is created or the package is handed to the carrier.
5. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, the customer may be responsible for additional shipping costs associated with correction, reshipment, or return.
Address changes are not guaranteed once an order has entered processing or shipping.
6. Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it:
- Check around the delivery location.
- Check with household members or neighbors.
- Review the courier's delivery information.
- Contact the courier.
- Contact Fragrance Nevaeh with your order number.
We will reasonably assist with carrier investigations.
7. Damaged Shipments
If your package arrives visibly damaged, photograph the package and product before disposing of any packaging and contact us as soon as possible.
Claims may require photographs or other supporting information.
8. Contact
Fragrance Nevaeh
2130 Russet Meadows Ln
Birmingham, AL 35244
United States
Email: support@fragrance-nevaeh.us
Phone: +1 804 485 4407