RETURN AND REFUND POLICY

Last Updated: August 7, 2026

At Fragrance Nevaeh, customer satisfaction is important to us. Due to the nature of fragrance and personal-care products, our return and refund policy is designed to protect product quality, hygiene, authenticity, and product condition.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

1. General Return Policy

Our standard policy is No Returns for used, opened, or altered products.

All return requests must be submitted to our customer support team and approved before a product is sent back.

A product may only be considered for a refund if it is:

• Completely unopened
• Unused
• Unworn
• In its original packaging
• In resalable condition
• Returned with all original packaging, labels, and accessories
• Approved for return by Fragrance Nevaeh

2. Opened or Used Products

We do not accept returns or refunds for products that have been:

• Opened
• Used or sprayed
• Tested
• Worn
• Altered
• Damaged after delivery
• Missing the original packaging
• Missing or tampered with safety seals

Because fragrances are personal-use products, opened or used items cannot normally be resold.

3. Change of Mind

We do not provide refunds or returns for change-of-mind purchases.

This includes:

• No longer wanting the product
• Ordering the wrong fragrance
• Choosing the wrong size
• Disliking the scent after opening or testing
• Accidental purchases
• Buyer’s remorse
• Purchasing a fragrance that does not meet personal preferences

Customers are responsible for reviewing product details before placing an order.

4. Damaged Products

If your product arrives damaged, leaking, broken, or otherwise defective, contact us as soon as possible.

Please provide clear photographs of:

• The product
• The shipping box
• The shipping label
• The damaged area
• Any broken or compromised packaging

After reviewing the claim, we may provide a replacement where appropriate.

For verified damaged products, our standard remedy is replacement rather than a cash refund, except where a refund is required by applicable law.

5. Incorrect Product

If you receive a product different from what you ordered, contact us with your order number and photographs of the item received.

After verification, we may arrange a replacement with the correct product.

6. Refund Eligibility

Refunds are only considered for an eligible unopened and unused product.

The customer must first contact us and receive return instructions.

The product must then be returned to our designated return address.

A refund will NOT be processed merely because the customer has provided tracking information.

The returned product must physically arrive at our return address first.

Once received, our team will inspect the product to verify that it remains unopened, unused, complete, and in resalable condition.

Only after the inspection is completed will an approved refund be processed.

7. Return Shipping

Customers must not send products to our address without prior approval.

Unless otherwise required by law, the customer is responsible for the cost of returning an eligible product.

We strongly recommend using a tracked shipping service.

Fragrance Nevaeh is not responsible for returns that are lost in transit or sent without authorization.

8. Order Cancellation

Customers should contact us immediately if they wish to cancel an order.

We will first check the current status of the order.

If the order has NOT shipped:

If the order has not yet been shipped, we may cancel the order and provide a full refund.

If the order HAS shipped:

If the order has already been shipped, the customer must generally receive the package first and then contact us regarding an eligible return.

The product must remain unopened and unused.

A $20 cancellation, handling, and restocking fee may apply because shipped-order cancellations can involve fulfillment labor, processing costs, shipping expenses, and administrative handling.

This fee will not apply where prohibited by applicable law.

9. Refund Processing

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method.

The time for funds to appear in the customer's account depends on the bank, card issuer, or payment provider.

10. Final Sale Items

Items clearly identified as Final Sale may not be eligible for voluntary return, cancellation, or refund except where required by applicable law.

11. Contact Us

Fragrance Nevaeh
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

Email: support@fragrance-nevaeh.us
Phone: +1 804 485 4407